COURSE OF FIRE PRACTICE

Cancellation & Course Policy

POLICY ON REFUNDS, CANCELLATIONS & NO SHOWS: NOTE: ALL SALES ARE FINAL; NO REFUNDS / NO EXCEPTIONS. STUDENTS: UPON YOUR REGISTRATION, YOU WILL AUTOMATICALLY RECEIVE A RESERVATION TO HOLD A SEAT FOR THE DESIRED CLASS YOU CHOOSE. YOUR RESERVATION FEE IS FURTHER APPLIED TO RESERVE A SEAT FOR YOU AT THE SHOOTING RANGE TO COMPLETE YOUR MANDATORY COURSE OF FIRE REQUIREMENTS DEPENDING ON YOUR REGISTRATION TYPE. ADDITIONALLY, YOUR RESERVATION SIGNALS FOR US THE AMOUNT OF STUDENTS ENROLLED, AND ENSURES THAT WE HAVE THE APPROPRIATE INSTRUCTOR/STUDENT RATIO FOR YOUR SAFETY IN THE CLASSROOM AND ON THE FIRING RANGE. LASTLY, A PORTION OF YOUR PAYMENT IS ALSO APPLIED TOWARDS ADMINISTRATIVE FEES ACCESSED TO PREPARE YOUR CERTIFICATES PACKAGES, ETC. AS A ONE-TIME COURTESY, IN MOST CASES, WE WILL OFFER YOU AN OPPORTUNITY TO RESCHEDULE YOUR SESSION TO A DIFFERENT DATE IF YOU CONTACT OUR OFFICE 72-HOURS PRIOR TO YOUR SCHEDULED SESSION OR BEFORE. THIS WILL ALLOW US AN OPPORTUNITY TO: 1) ATTEMPT TO OFFER YOUR SEAT TO ANOTHER STUDENT FOR CLASSROOM AND RANGE USE, 2) ADJUST IF NEEDED OUR INSTRUCTOR / STUDENT RATIO TO DECREASE OUR COSTS, AND 3) NOT EXPEL EXTRA TIME PREPARING ADMINISTRATIVE FORMS, ETC. IF YOU FAIL TO CONTACT US AS REQUESTED, AND/OR YOU ARE A NO-SHOW, YOU WILL NOT HAVE THE COURTESY TO BE BOOKED FOR ANOTHER SESSION AND WILL NEED TO RE-REGISTER AGAIN FOR ANOTHER SESSION. NOTE: AS ANOTHER OPTION, IF YOU NEED TO RESCHEDULE IN THE 72-HOUR WINDOW, YOU MAY OFFER YOUR RESERVED SEAT TO A FAMILY MEMBER, OR FRIEND OVER AGE 21, WHO IS ABLE TO MEET THE SAME LEGAL REQUIREMENTS. PLEASE CONTACT OUR OFFICE AT: 301-747-3500 MONDAY - FRIDAY, 8:30 AM - 5:00 PM. OUR OFFICE IS CLOSED ON WEEKENDS. PLEASE SPEAK WITH A LIVE-RECEPTIONIST. DO NOT LEAVE VOICE MESSAGES. YOU CAN ALSO CALL IN ADVANCE AND VISIT US IN-PERSON AT OUR LOCATION SAFE CLASSROOM POLICY: NO FIREARMS OF ANY KIND -- INCLUDING PERSONS WITH CONCEALED CARRY PERMITS; NOR AMMUNITION, NOR KNIVES, OR MACE / PEPPER SPRAY, OR ANY OTHER DANGEROUS WEAPON, IS ALLOWED IN THE CLASSROOM. IF YOU VIOLATE THIS POLICY, YOU WILL BE DIRECTED TO LEAVE BY MANAGEMENT. ALL STUDENTS ARE REQUIRED TO POSSESS A VALID STATE DRIVER'S LICENSE UPON SIGNING SIGNING IN. FINALLY, NO CELL PHONES ARE PERMITTED DURING CLASS INSTRUCTION. NOTE: MOST CLASS SESSIONS REQUIRE LIVE-RANGE QUALIFICATION. PLEASE ENSURE YOU HAVE RELIABE TRANSPORTATION TO AND FROM THE SHOOTING RANGE. THANK YOU FOR HELPING US TO MAINTAIN A SAFE CLASSROOM FOR YOU!